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Ecobank | FINANCE

Ecobank Zambia is a full-service bank. It provides Wholesale, Retail, Investment, and Transactional Banking services to governments, financial institutions, multinationals, local companies, SMEs, and individuals.

Ecobank has had a presence in Zambia since August 2009 and currently operates through its 7 branches in Lusaka (Thabo Mbeki, Cairo Road, Woodlands and Industrial Branch), and on the Copperbelt (Kitwe, Ndola and Copperbelt University).

Ecobank Zambia’s services are delivered by three customer-focused business segments namely Corporate Banking, Commercial Banking, and Consumer Banking all of which are supported by an Integrated IT platform operated by eProcess, the group’s technology subsidiary.

The bank is increasingly focusing on digital platforms to provide convenience to its clients. It is committed to serving its clients with speed, accuracy, and the highest level of professionalism. Ecobank won the “Best Customer Experience Organisation in Zambia” award from the Zambia Institute for Customer Management in 2015. Ecobank Zambia was also awarded the Best Overall Bank for EMV Migration in Southern and East Africa by VISA in 2016. The bank will continue to work towards customer service excellence in Zambia.